Privacy Policy

1. Who is responsible for your information?

MindHarbor Dementia LLC is responsible for the personal information collected for these purposes. Jessica Graefe is your contact for privacy questions. The business is currently administered from Germany and serves family caregivers in the United States.

This is our mailing address, not an appointment or walk-in location.

2. Information you provide

• Enquiries: your email address, any name or telephone number you provide, your message, package interest, and your consent choices.
• Free checklist and email sign-ups: your email address, the checklist you requested, your confirmation and subscription status, and related request information such as date and time. We use a confirmation email before activating your subscription and delivering the resource.
• Email correspondence: information you choose to share when communicating with us.
• Reviews: the name, review text, and publication permission you send through your email application. Reviews are not published automatically.

Please keep initial enquiries general. Do not send medical records, detailed diagnoses, Social Security numbers, financial account details, or other sensitive information through the website form. Before any service involving personal health information, home photographs, or video, we will need to agree on the appropriate arrangements separately.

3. How we use information

We use your information to respond to your enquiry, discuss suitable support, provide requested resources, send the practical caregiver emails described at sign-up, maintain correspondence and consent records, and protect the website against abuse. Sending an enquiry does not book or purchase a package.

You can unsubscribe from optional email communications at any time through the unsubscribe link in an email or by contacting us. Withdrawing consent does not affect processing that was lawful before withdrawal.

Where the GDPR applies, the relevant legal basis depends on the activity: steps you request before entering a contract or providing a requested resource; consent where the form asks for it or for optional communications; our legitimate interest in securing and administering the website and handling business correspondence; and legal obligations where applicable.

4. Website technology and service providers

Providers supporting the website may process technical information such as IP addresses, browser or device details, request times, and security signals.

• Kit (ConvertKit): hosts the checklist sign-up forms, sends confirmation and email communications, delivers the requested resource, and maintains subscriber and consent records. See Kit’s Privacy Policy.
• HubSpot: hosts the contact form and supports enquiry and contact management. See HubSpot’s Privacy Policy.
• Google reCAPTCHA: helps protect the form against automated submissions. Google may process device and interaction information for this purpose. See Google’s Privacy Policy and Terms of Service.
• OpenAI Sites and Cloudflare infrastructure: support website hosting and delivery. See OpenAI’s Privacy Policy and Cloudflare’s Privacy Policy.
• Microsoft 365: supports business email correspondence. See Microsoft’s Privacy Statement.

Information may also be disclosed when legally required or to advisers where necessary for a specific business or legal matter. This website does not contain a payment checkout.

5. Cookies and browser storage

The website uses session storage to remember whether you have seen the resource prompt during your current browser-tab session. Embedded services, including Kit, HubSpot, and reCAPTCHA, may use cookies or similar technologies for form functionality, email sign-up, and abuse prevention. Your browser lets you manage stored data; blocking these technologies may affect the forms.

Links to Instagram, Facebook, and other external resources take you to services with their own privacy practices.

6. International processing

Your information may be accessed from Germany and processed by providers in the United States or other countries. Privacy protections can differ between countries. Where applicable law requires safeguards for an international transfer, those requirements must be met. Contact us for information about the arrangements relevant to your request.

7. Retention and security

Retention depends on the reason the information was collected: responding to an enquiry, providing a resource, maintaining a continuing client relationship, documenting consent, or meeting recordkeeping and legal requirements. Information should not be kept longer than needed for these purposes. Contact us to request deletion or to ask about a particular record.

We use the security features available through our hosting, form, and email services. No internet transmission or storage system can be guaranteed completely secure.

8. Your privacy choices and rights

Contact us to ask about your information, request a correction or deletion, or withdraw permission for optional communications. Depending on the law that applies, you may also have rights to access, restrict processing, object to processing, or receive a portable copy of your data. Some requests are subject to legal exceptions and identity verification.

Where the GDPR applies, you may complain to a competent data protection authority, including the authority where you live or work. We do not use website enquiries to make automated decisions with legal or similarly significant effects.

9. Children and changes to this policy

This website is intended for adult caregivers and is not directed to children under 13. If you believe a child has provided personal information, contact us so we can address it.

We may update this policy as the website and business change. The date above identifies the latest update.